Coordinated Party Travel - Meta Horizon Worlds
Meta Horizon Worlds is a UGC platform where players explore various user created worlds for games, events, and social activities. Seamless group travel is a critical feature, but a technical issue caused parties to separate, disrupting internal playtests for three months. As the lead product designer, I led efforts to identify the root cause and design a reliable solution to restore functionality.
Gathering Context
I collaborated with the server team to analyze the travel system and identified missing system diagrams. I created detailed diagrams and player decision trees, uncovering that travel failures were caused by uncoordinated player requests overloading servers and misordered travel checks.
Simplified System Diagram
UX Design
With the root cause identified, I designed a new party travel UX where coordination occurred before a travel request was sent to matchmaking servers. In Figma, I designed all user flows, modal dialogs, and notifications.
Impact
Coordinated Party Travel became an instant success for both the internal teams and end users.
Travel failures were reduced by 99.75%.
Playtest were no longer blocked, improving iteration speed for the entire team.
Coordinated Party Travel continues to be used in Meta Horizon Worlds.